Support Centre | Capital One Canada

• 14 days ago

All About Credit Keeper

26 days ago

How to Sign up for Online Banking

Visit our sign-up page to sign up for online banking. You’ll need to have your Capital One credit card handy to complete the process.

28 days ago

What to Do if You’re Charged the Wrong Amount

Note: Make sure to wait until the transaction has posted as transaction details can change while a transaction is pending.

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28 days ago

How to Fix a Duplicate Charge

If you were charged more than once for the same purchase, you must first contact the merchant and try to resolve the issue directly with them.

about 1 month ago

What’s Possible with Capital One Online and Mobile Banking?

Capital One Canada offers different services within online banking, depending on the type of account you have with us.

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about 1 month ago

What are the minimum OS versions for the Capital One Canada App?

2 months ago

How to Get a Credit Limit Increase on Your Secured Card

2 months ago

How to Provide Security Funds for Your Secured Card

The fastest and most convenient way to send in your security funds for your Secured Card is to use the bill payment feature in your bank’s online banking system.

3 months ago

How can I know which Capital One credit card(s) I’ll be approved for?

You can use Quick Check, our online credit card eligibility checker to find out which Capital One credit card(s) you’ll be approved for before you apply. Quick Check is free to use and won't impact yo

3 months ago

How to Get Cash Using Your Credit Card

You may use your card with your PIN to access cash at any automated banking machine with a Mastercard® or Cirrus® logo.

4 months ago

Common Scams to Know About

4 months ago

How to Set Up Auto Pay

4 months ago

How Credit Limit Is Determined

Your credit limit is determined based on our review of your credit card application and a review of your credit information from a third-party credit bureau.

4 months ago

How to Set Up a Power of Attorney

A Power of Attorney is a legal document that you sign to give someone else the authority to manage your money for you.

4 months ago

How to Replace a Lost Card

4 months ago

How to Resolve a Declined Transaction

4 months ago

All About Digital ID Verification

6 months ago

How to Dispute a Transaction

A transaction dispute happens when you disagree with a transaction that's been charged to your account as the result of an error or a disagreement between you and the merchant.

6 months ago

How to Activate a Replacement Card

7 months ago

Certificate of Insurance